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From the CEO

There's no doubt that COVID has had a significant impact on all of us. Over the past three months, WA has seen a considerable increase in the number of people getting COVID. We have many employees taking leave due to COVID or being a close contact.
You may have already experienced some disruption to date with the ongoing COVID pandemic, and we anticipate this will continue with the flu season. At the current time, around one in ten of our employees cannot work. In some areas, this is even higher.
Avivo supports over 3000 people who all require different supports and services – this ranges from help in the home to critical life-sustaining supports. We have connected with customers throughout the pandemic to determine the emergency supports you require. Many of our customers have family members they can rely on for supports. Some do not and solely rely on Avivo. As a priority, we continue to support those people who require essential services. 
We are trying our very best to navigate this challenging time. We may ask you to connect with a new Support Worker or explore alternative times in some circumstances. It is your decision, and whilst we are doing our very best to continue to provide services, we ask you to be as flexible as possible. 
Due to the number of Support Workers being absent, our Coordinators have a considerable increase in workload, making the changes and speaking to people involved. This could result in delays in answering calls or emails. 
We appreciate your patience and assistance throughout this time as we look forward to a brighter tomorrow.
Please stay safe by physically distancing where possible, regularly washing your hands, and wearing a mask if you're in close contact with someone who has tested positive for COVID.
Thank you,

Rosie Lawn
Avivo CEO
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