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Newsletter July 2022

Visit www.lms.ucla.edu for information regarding enrollment and to view full course descriptions and explore all the other current offerings at UCLA. All classes are held in Zoom until further notice.
Meeting materials and links are emailed to registered participants 1-3 days prior to the scheduled start date from Learning@chr.ucla.edu or the course instructor.
GENERAL DEVELOPMENT

Email Etiquette: Using Email Effectively at Work
July 26, 9:00 am - 12:00 pm

Email was expected to revolutionize the way we communicate at work. While email has lead to increased productivity, we all might gain from honing our writing skills via email. This class addresses the common challenges with email communication at work and provides guidelines for improving effectiveness.

I-9 Processing Procedures
July 28 and July 29, 9:00 am - 4:00 pm

This course is open to all University employees who are interested in learning about the procedures for completing the U.S. Citizenship & Immigration Services Employment Eligibility Verification (I-9 Form). The course combines lecture and hands-on exercises in preparing I-9 Forms. Attendance is required for both days to obtain I-9 Tracker access.

Communication Skills for Supervisors
August 3, 9:00 am - 4:00 pm

This class covers techniques for improving communication with a special emphasis on the relationship between supervisors and their team members. The workshop focuses on areas such as understanding the communication process, giving feedback, and identifying solutions to communication problems. Also open to those who aspire to be supervisors.

Business Writing Skills
September 13, 
9:00 am - 12:00 pm
Successful business writing skills are essential in projecting a professional tone and succinct communication, mitigating misinterpretation of your message. The Effective Business Writing can help to convey your thoughts in a business written format. As a result, you will experience increased efficiencies, higher levels of self-worth, and a better work environment.

Supervisory Principles Workshop
September 14, 21, and 28 9:00 am - 4:00 pm

This intensive, three day workshop provides an overview of supervision and the skills needed to successfully lead and manage work groups.Training focuses on the human relations skills of supervision, and supervisors (and those who aspire to be) engage in skill building through a variety of exercises and simulations. 

Innovative Project Development: Introduction to Design Thinking
September 20, 
9:00 am - 12:00 pm
Design thinking is a framework for idea-creation and implementation, characterized by empathy with ‘users,’ an appreciation for failure, and a “prototyping culture.” Design thinking’s value is in its applicability to complex problems without an easy-to-see solution and in its “human centered” focus. This course will introduce participants to the phases of design thinking: Empathy, Define, Ideate, Prototype, Test, and Iterate.

Email Etiquette: Using Email Effectively at Work
September 28, 
9:00 am - 12:00 pm
Email was expected to revolutionize the way we communicate at work. While email has lead to increased productivity, we all might gain from honing our writing skills via email. This class addresses the common challenges with email communication at work and provides guidelines for improving effectiveness.

Time Management
September 29, 
9:00 am - 12:00 pm
This workshop focuses on a scarce resource - time. If you are looking for practical techniques for controlling time and making it a manageable resource, then this class is for you. Several methods for examining, planning and maximizing the utilization of time will be discussed. Some of the topics covered include: The principles of time management, Communication skills, Identifying and setting goals and priorities identifying.



TECHNICAL SKILLS DEVELOPMENT

Microsoft Word, Excel, PowerPoint, and Access
 
Excel Level 1: Aug 16, 9:00 am - 12:00 pm                           Powerpoint Basics: Aug 31, 1:00 pm - 4:00 pm 
                         Sep 07, 9:00 am - 12:00 pm                           Powerpoint Level 2: Jul 26, 9:00 am - 12:00 pm

  
Excel Level 2: Aug 23, 9:00 am - 12:00 pm                           Excel Level 4: Jul 28, 9:00 am - 12:00 pm
                         Sep 14, 9:00 am - 12:00 pm                                                    Sep 27, 9:00 am - 12:00 pm
   
Excel Level 3: July 20, 9:00 am - 12:00 pm
                         Aug 30, 9:00 am - 12:00 pm
                         Sep 20, 9:00 am - 12:00 pm

MANAGEMENT AND SUPERVISORY DEVELOPMENT

Team
Compliance with the Family Medical Leave Act (FMLA)
August 11, 9:30 am - 12:00 pm

In this workshop supervisors and managers will learn about responsibilities that are mandated by the Family Medical Leave Act (FMLA). The focus will be on understanding supervisory obligations and liability associated with enforcing FMLA. 
UCLA Health Human Resources is offering a similar training that is specifically tailored to clinical settings. Their training can be found here.

Leading and Managing in a Remote World
August 4, 9:00 am - 12:00 pm

This workshop is designed to improve effectiveness in managing staff in a remote environment, which can be an opportunity and a challenge. Attendees will be explore tips and tools for effectively managing performance from a distance and create a plan to foster connection in a virtual environment. 

Disciplinary Process at UCLA
August 23, 9:00 am - 12:00 pm

Employee discipline requires careful thought, critical documentation and due process. This course will cover UCLA policies and procedures with regard to disciplining employees, with an emphasis on improving performance.

Adaptive Leadership
August 24, 8:30 am - 12:00 pm

This class is designed to teach leaders how to enhance the effectiveness of their interactions by adapting their approach to people based on what they want to discuss and how they think people will respond. By better meeting the needs of each individual, leaders create higher levels of engagement and organizational results.
(This Management Development Certificate course is targeted for managers in high-level PSS, MSP, or equivalent classifications.)

Boosting Poor Performance
August 30, 8:30 am - 12:00 pm

This course helps leaders build skills in handling chronic performance problems, including using effective interaction skills to conduct the performance problem discussion, provide ongoing support and feedback, and determine when to impose formal consequences.
(This Management Development Certificate course is targeted for managers in high-level PSS, MSP, or equivalent classifications.)

Coaching Using Feedback
August 31, 9:00 am - 11:00 pm

Providing staff members feedback on their work – both for correction and reinforcement – is a cornerstone of good performance management. This two-hour session provides an overview of the importance of providing feedback, gives a step-by-step how-to for giving team members the feedback they need to be successful and engaged in their work.

Building Effective Partnerships with Faculty
September 8, 8:30 am - 12:00 pm

While faculty are integral to the University goal of excellence in education, research and public service, administrative staff provides critical support for their efforts. This course is designed to help participants establish and foster sound working relationships with faculty. 
This course is part of the Management Development Certificate suite, and is targeted for managers in high-level PSS, MSP or equivalent classifications.

Performance Mangement
September 15, 9:00 am - 12:00 pm

The performance management process can be an important management tool for motivating employees to produce quality work. In this course supervisors will learn techniques for objectively measuring and evaluating performance and providing feedback.

Job Descriptions: Learn How to Make the Job Description Work for You
September 21, 9:00 am - 12:00 pm

With its many applications, the job description is a powerful management tool to help you recruit, develop and retain outstanding staff. This course will also address legal considerations in the development of job descriptions aendation. This course should be taken prior to the Interviewing the Job Applicant class.
Molecules
Preventing Workplace Discrimination, Sexual Violence & Sexual Harassment

Managers, Supervisors, and Faculty                      Staff

Aug 10 8:00 am - 10:00 am                                             Aug 10 8:00 am - 10:00 am 
Sep 22 8:00 am - 10:00 am                                              Sep 22 8:00 am - 10:00 am 
 
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For more questions, send an email: learning@chr.ucla.edu