Member Business Lending | March 2017
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"Guiding our family of credit unions to excellent lending experiences"
General Registration for the 2017 MBL Symposium Closing Friday, March 24, 2017!
Last Chance to Register!
We're less than a month away from the 1st Annual MBL Symposium!  We are excited to learn from a line-up of amazing speakers!  If you have not yet registered, please hurry.  General registration closes this Friday (3/24/2017).
Click here for Symposium Details

In June 2006, Randolph-Brooks Federal Credit Union (RBFCU) became one of the first credit unions to join the MBL family.  Shortly thereafter, in December 2006, they began offering SBA loans to their members. 

In May 2009, RBFCU received the SBA Credit Union Lender of the Year Award during National Small Business Week, held in Washington, D.C.

Most recently, on Thursday, March 9th, 2017, RBFCU's Executive Vice President/Chief Lending Officer, Sonya McDonald, was highlighted in the Credit Union Times after testifying on behalf of NAFCU in front of the House Small Business Subcommittee on Investigations, Oversight and Regulations. Sonya testified about the Small Business Administration’s 7(a) loan guarantee program and the value credit unions provide to our country’s small businesses.

We are proud of RBFCU's success, and their dedication to the SBA loan programs.  We congratulate Sonya for her inspired representation of credit union's all across the country, and for the impact she and her team at RBFCU are making to further the credit union movement!
Click here to read the full transcript provided by NAFCU
Fostering Loyalty

"All things being equal, people want to do business their friends."

  Jeffrey Gitomer,  Author

Fostering member loyalty is something to which credit unions pay great attention.  Credit unions are known for their superior customer service, dedication to their members and support for their local communities; these are a few of the core characteristics that sets them apart from banks.  In a recent article published in the Credit Union Magazine, it was noted that, 

" Small businesses that use a credit union are more loyal to their financial provider and exhibit higher levels of satisfaction than those that use a bank ... Small Businesses that use a credit union as their primary financial institution are also more likely to recommend their financial institution to family members or friends than small businesses that use a bank. " (Credit Union Magazine, March 2017 p.58)

Because credit unions' core values are focused on its members and the communities in which they reside, credit unions often times are able to take into account intangibles like community reputation and accountability.  Understanding the value which a small business and its owners add to their community and their market, creates a distinct advantage for credit unions in building strong personal relationships with their business members.  Personal relationships are key to fostering loyalty, especially with small businesses!
We are excited to announce that Member Business Lending is putting together an exciting series of free webinars designed to "guide our family of credit unions to excellent lending experiences"
Webinars will be held monthly from 2:00 pm - 2:30 pm (Mountain), beginning in May 2017

Dates and details on topics, presenters, and links for registration will be provided each month in this section of THELOADSTAR
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