News from FGSD
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Jan van der Hoeven
Dear partners, customers and friends,
Below is the first newsletter from Foxconn Global Services Division (FGSD). In it, we would like to inform you about the latest developments in the technology aftersales service market and in our company. We plan to send you this update not more often than once every two months. Our team fully respects if you do not wish to receive our news. If so, please feel free to unsubscribe at the bottom of this newsletter. We will also be happy to receive any feedback, comments and suggestions about our newsletter, so please drop us a line. Happy reading - we very much hope that you will find it useful and informative.
With best regards,
Jan van der Hoeven
Circular economy

The future is in the circular economy

The key for aftersales services in the future will be the ‘circular economy’ – keeping resources in use for as long as possible, extracting the maximum value from them, then recovering and recycling components and materials at the end of their life.

As a result of environmental issues, the global economy needs to change the linear model (make, use, dispose) to a circular one. “If a single manufacturer was able to re-sell only 250,000 of the phones returned to them, it could equal over $20 million in additional revenue,” says Radoslav Petík, CFO at FGSD.

The topic was discussed at our first expert event at Casa Serena in central Bohemia. FGSD plans to organize more of these meetings. We hope to see you there soon too.

FGSD and BlindShell provide smartphones for visually impaired

FGSD has launched a strategic cooperation with BlindShell, the Czech mobile solution developer for visually impaired people. The companies will together develop and deliver to market a unique smartphone that will allow blind people and people with impaired vision to interact easily with their device.

There are over 285 million visually-impaired users worldwide, about 39 million of whom are completely blind. Most of them feel more comfortable using old-style cell phones with hardware keyboards than available smartphones, which can prove to be complicated and expensive for visually impaired. BlindShell offers affordable solution with simple interface.

The BlindShell’s award-winning solution has already attracted attention from several commercial organizations, including mobile operators and banks.
To read more about BlindShell please go to 

Meet the managers

Some of us were not even born 40 years ago when John Carlin joined the technology manufacturing industry. In Foxconn Global Services Division (FGSD) you can easily spot the tall, lean and outspoken Scot, usually towering over a partner in conversation with a smile on his face. His forthcoming approach reminds you of his lengthy track record in technology customer care. From the height of his professional experience John, now an EMEA Account Manager in charge of technology aftersales operations and customer care for strategic FGSD customers is able to cast a lucid look at the developments in technology that he saw evolving, but also receding and moving away from Scotland to cheaper destinations in Europe and overseas. And he has news for the Czech Republic: if you want to retain the technology giants here, bet on service support and servers plus excellence in delivering quality customer care, he says.

Read the full article here.

Digital Single Market timeline

The EU is now working on one of its most important policies, the Digital Single Market (DSM) legislation. Communication agency Grayling’s Brussels office has prepared this year’s key dates around it.

You can find it here.
Reverse logistics

Samsung Galaxy Note 7 recall operation

Samsung's launched a worldwide effort to recall millions of Galaxy Note 7 phones, which are prone to catching fire and exploding. Customers can exchange the phones or get a full refund, a company representative said in a statement, at many airports around the world. An analyst from  Gartner called it basically an emergency reverse logistics.

Read more here.

You can read more news from FGSD on our website
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