Since launching on 5 July, the customer portal has been helping companies successfully navigate the R&DTI registration process. Over 1700 applications have been submitted through the portal so far. We would like to remind customers of the following:
- All applications must now be submitted using the new customer portal. Please start setting up portal access and entering information well in advance of your deadline.
- Requests for extensions of time (EoT) must be lodged in the customer portal. We cannot accept requests made to AusIndustry via email or other methods.
- Make sure you submit under the correct income year. If you use the incorrect income year, you will need to withdraw and re-submit your application. You will then need to re-enter the details in the description fields for core and supporting R&D activities.
- The new portal allows you to request a variation to submitted applications, but these do take time to process. All applicants and tax agents should carefully review all application data prior to submission. This will minimise the need for subsequent variation requests.
The next release of the customer portal is expected in early November 2021. This will bring changes to improve your experience, including better support for multiple R&D entities, and an array of new help text, specific guidance and validation rules. The Department has listened to stakeholder feedback concerning the wording of warning messages and Tax Payer alerts and will look to address this feedback through the upcoming release.