For example; you respect your mailman and that he brings your mail to you unopened, in time, and doesn't loose it on the way. However, if you find out differently, you will loose your trust and respect for him and your new mailman will need to earn your respect back, because you have been mistreated.
See you next week !
The same goes in business; our customers do respect us "by default" and expect us to supply the goods (sand, scoria, aggregates, etc) and services (transport, storage, etc) in a timely and professional manner.
Now if we do not meet their expectations by not following some of their rules or by not taking enough care when in their yards or forest blocks, we will loose their respect and rightly so. Then we have to regain that respect which is a lot harder thing to do than loosing it!
For example, if you have the urge to go to the toilet while unloading in a customer's yard, please go to their office and ask politely if you could use their bathroom please. I'm sure they will gladly say yes. When you use the bathroom, treat it with respect and when you leave their office, say Thank you and wish them a great day. Everyone will be happy. Do not use the outside wall of their office, shed, or any other part of their property as a toilet! Be polite, be professional, show respect - always!
On a happier note; our business family is growing! This coming Monday, the Neville Brothers Livestock business in Silverdale is joining our Livestock team at Hilders and United Livestock. It's taken a lot of preparation work to make this happen but I'm convinced having Neville Brothers Livestock being part of our group will be greatly beneficial to the Livestock transport businesses and our Livestock customers as we'll be able to offer more transport capabilities and generate badly needed synergies.
We are also very fortunate to have a new General Manager Livestock; Scott Vallance joined our Livestock Team this month and is currently very busy working on the integration of Neville Brothers Livestock. I expect everyone in the group (workshops, admin, etc) to give Scott and his team all the support we can to make the transition period a very succesful one and I'm sure I can count on you all to achieve this.
Spring is now here, the sun is coming out, we will get much busier now in the coming month. Enjoy your weekend, get some well deserved rest, and enjoy time with your families and friends.