Welcome to PICAC Queensland's Connections newsletter. It's a resource to keep aged care providers up to date with news on relevant governance, cultural resources, training and networking events.  It contains practical cultural resources and ideas on how to improve cultural practice within your organisation.
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PICAC Connections Winter 2021 Edition

Protecting Residential Aged Care Residents
Dementia Action Week
Safe to Say - Videos for CALD Communities and Services
Cultural Insight - Mid-Autumn Festival
Mediterranean Diet effectiveness on preventing dementia
What Can You Expect For Your Age? Age discrimination report
FECCA Multicultural COVID-19 education grants
Communication Cards and Aged Care Signage in Language
2021 Diversity Training Series webinars
Cultural Diversity Community of Practice - Mental health videos for CALD communities
COVID-19 vaccine multicultural audience stakeholder pack
PalliLearn Online Courses
PICAC Events


Greetings from the PICAC QLD team! 
Welcome to another edition of the PICAC QLD newsletter and thanks for reading and keeping in touch with our team.  
As this newsletter gets out into the world, we find many local government areas (LGA) of Queensland in lockdown. It is impossible not think of the impacts of this lockdown on our residential aged care clients, loved ones and staff. The PICAC team is again working remotely – after enjoying a brief period of time of face to face interactions.  
Lockdown is made more interesting with the Tokyo “2020” Olympics finally happening. The Olympics is also a good opportunity to celebrate our diversity. Did you know this current Olympics: 
We have a record number of Indigenous representation, including Muralag and Nyunga flag bearer Patrick Mills (basketball) and tennis star Ash Barty, a proud Ngarigo athlete.  
We have a record number of women’s representation. 
We have our oldest ever representative in Mary Hana, 66 year old Equestrian  
14% of Australia's Olympic athletes were born overseas, including table tennis veteran Jian Fang Lay - born in China – competing in her sixth game and track star Peter Bol, whose family fled Sudan when he was four years old.
We hope you enjoy our current issue of this newsletter.  
Thank you for reading! 

Protecting Residential Aged Care Residents

For more details on current restrictions to residential aged care facilities click here for up to date information from Queensland Health.

Dementia Action Week - 20-26 September

Dementia Action Week this year will be held 20-26th September and is a reminder to all that this chronic disease is now the 2nd leading cause of death in Australia – and the leading cause for women.

For those living with dementia - and their partners or carer(s), and family - it can be a heartbreaking, lonely and socially isolating experience where the life ‘they used to have’ no longer exists, and they try to come to terms with this progressive disease. There can be a lot of misunderstanding regarding dementia – most common being that “it’s just memory loss” and/or is “a normal part of ageing”- rather than the reality being that it’s a range of symptoms caused by disorders affecting brain function.

For CALD communities there can also be a reluctance to acknowledge, or accept, that a loss of cognitive function could be attributed to some form of dementia – an actual illness – rather believing it to be karma or some misdeed in the past. A loss of cognitive ability can also result in significant personality or behavioural changes, so negative terms such as ‘senile’; ‘crazy’; ‘loco’ are sometimes used. An added barrier is the word ‘Dementia’ – it doesn’t have an appropriate, respectful translation in some languages.

There can also be stigma, a sense of shame or embarrassment for the family, and this can further isolate them – and the person living with dementia – from a range of support services that may be available. Other beliefs include that it’s contagious or inherited – or caused by other factors. A further misunderstanding may occur where medication is recommended to stabilise or control some symptoms – the belief being that this medication will ‘cure’ the condition.  As dementia is a progressive disease where nerve cells in the brain lose connection/die - they cannot be repaired -and so at best treatments may help slow progress of the condition. Given medication or treatments won’t ‘cure’ the condition there may be reluctance to consider these options - ie what’s the point?

The priority in seeking an accurate, early diagnosis is also very important to consider. But language, understanding and cultural perceptions can be significant barriers for CALD consumers in seeking and gaining an accurate dementia diagnosis. The commonly used tool for dementia assessment-  Mini Mental State Examination (MMSE) - has limitations for CALD consumers as can be influenced by factors such as their education level, cultural background and language, and that some important aspects of cognitive function such as frontal lobe function are not assessed. The Rowland Universal Dementia Assessment Scale (RUDAS) tool was developed to address some of these limitations and research has found is a more appropriate tool for assessment in this cohort.
RUDAS is also easily translated into over 30 languages without effecting the structure or format of any item, and all items were reviewed (by a cultural advisory group) and tested (in a multicultural study population) to establish cultural appropriateness (“fairness”). The RUDAS is also not reliant on information being provided by a carer or another party.

For service providers delivering services or supporting CALD consumers living with dementia you may find the following resources helpful: - a range of videos and FACT sheets in various languages on Dementia Australia website. – YouTube clips in 5 languages (Arabic, Mandarin, Hindi, Cantonese & Tamil). This is an initiative of the National Ageing Research Institute (NARI).
Dementia Action Week visit 

'Safe to Say' - Videos for CALD Communties and Services

We are pleased to announce four videos about giving feedback and making complaints are now live! They are titled ‘Safe to Say’ and they highlight that it is safe to make a complaint in Australia when there is a service failure, and that services expect to receive feedback from clients and customers.  The videos were made with funding from Brisbane City Council and are important because giving feedback is not a familiar concept for many people from CALD backgrounds. The right to complain may not be clear, and there is lack of explanation of Australian feedback procedures.  There are also fears that making a complaint could result in services being cut off, visa revocation, deportation and so on.

The videos are in Burmese, Kinyarwanda, and Rohingya languages, as these are some of the most underserved communities in Brisbane.  There is also a video in simple English for other community members, and for service-providers to gain insight into one of the issues people from migrant and refugee backgrounds face.

We would encourage you to watch the videos because they might help you identify ways to make it easier for your CALD clients to give feedback to your service. They can be found by searching for our page PICAC Queensland on YouTube or click on this link

Find out more about this project by viewing Rose from Diverse Connections interviewing Amanda on a recent Face Book live interview.

Cultural Insight - Mid Autumn Festival 
simplified Chinese: 中秋节 
traditional Chinese: 中秋節
Celebrated on 21 September 2021

This festival is often referred to as the Moon Festival and has been celebrated for the past 3000 years in China and other Asian countries like Cambodia, Indonesia, Vietnam, South Korea, Singapore, Malaysia, Japan and the Philippines.

Mid-Autumn (in the Northern hemisphere, Spring in the Southern hemisphere) Festival is a big thing and eating mooncakes with family members is a must. It’s the 15th day of the 8th month of the lunar year – the middle day of autumn and the day of the full moon. It’s the day that family members sit together and enjoy mooncakes and a peaceful night with the brightest moon.  This year it falls on 21 September 2021.

Lanterns of all size and shapes, are carried and displayed – symbolic beacons that light people's path to prosperity and good fortune. Mooncakes, a rich pastry typically filled with sweet-bean, yolk, meat or lotus-seed paste, are traditionally eaten during this festival.


World-first study into MedWalk Diet effectiveness on preventing dementia


Researchers at the University of South Australia (UniSA) believe that the Mediterranean Diet can stave off dementia, as this diet has been seen to slow the decline in brain function associated with older age, and will be trialling a modified form of this diet on older people.
Find out more in Talking My Aged Care

What Can You Expect For Your Age?


The report “What Can You Expect at Your Age?!” – an investigation of recent experiences of age discrimination by older adults accessing health care shines a light on the experiences and points of view of older Australians using health care services in NSW and Australia.

Grants of up to $5000 available to multicultural communities to tackle COVID-19


The Federation of Ethnic Communities’ Council of Australia  (FECCA) is inviting multicultural community groups to apply for funding to conduct their own communication activity on COVID-19 aimed at keeping their communities safe. 

Multicultural communities are invited to apply for grants of up to $5,000. Further information can be found at

Click here to read FECCA Positive CALD Ageing Network newsletter.

Communication Cards and Aged Care Signage

Four new languages have been added to the Centre for Cultural Diversity in Ageing collection of cards and signs: Urdu, Hebrew, Sinhalese and Gaelic.  There are now a total of 61 languages free to download from their website.
Find them here.

Diversity Training Series

Have you missed any of the 2021 Diversity Training Series webinars?
Click on the link to catch up on past webinars and register for future webinars.

Cultural Diversity Community of Practice - Mental Health video for CALD communities

NWMPHN and EMPHN funded Centre for Culture Ethnicity and Health co-designed with the communities a series of videos on looking after your mental health during the pandemic.

The videos also feature community members as well as bi-cultural doctors talking about the importance of reaching out and seeking help regarding your mental health.
Watch the videos here in Vietnamese, Mandarin, Cantonese, Hindi and Dinka.

Department of Health
COVID-19 vaccine multicultural audience stakeholder pack

This pack contains in-language communication resources explaining what to expect at your appointment, reasons to have the COVID-19 vaccine, how to find out when you can have your vaccination, how to book and information on updates to the COVID-19 vaccines information.  Resources include posters, fact sheets, audio files, videos and social media content.
Click here to open the pdf.

PalliLearn Online Courses


Access the courses at

PICAC Queensland Events

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Diversicare is a division of the Ethnic Communities Council of Queensland Limited.  The Ethic Communities Council of Queensland Limited is funded by the Australian Government.

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