Welcome to PICAC Queensland's Connections newsletter. It's a resource to keep aged care providers up to date with news on relevant governance, cultural resources, training and networking events.  It contains practical cultural resources and ideas on how to improve cultural practice within your organisation.
Queensland PICAC Connections Autumn 2021 Edition
  • PICAC QLD update
  • Multilingual Older Persons COVID-19 Support Line
  • A Culture of Care: Multicultural Health Symposium 20-21 May, Brisbane
  • Refugee Week 20-26 June
  • Multicultural Connect Line
  • Friends for Good
  • Ageism
  • Resources
  • Diversity Training Series
  • Culturally responsive practice when working with older people in Health and Aged Care Settings
  • Palliative Care Webinar
  • COVID-19 Translations
  • Events
PICAC Queensland Update

Welcome to the autumn edition of PICAC Connections 

This edition of the newsletter falls into a significant month of cultural events. 

For Muslims around the world, it is the holy month of Ramadan, a time of worship, reflection and reconciliation. During the holy month, Muslims fast from sunshine to sunset and break their fast with an Iftar dinner – a meal to be shared with loved ones after sunset.  

Another important celebration just past is the Orthodox Easter, also known as Pascha, on Sunday 2 May. In Western Christianity, Easter is based on the Gregorian calendar and Orthodox Easter is based on the Julian calendar.  

We hope you enjoy this edition of the newsletter with so many opportunities for professional development! 

The best way to contact us is via email:
You can also contact our Team Leader, Silvia Borges, on 0407 589675. 

The Access and Capacity-building Team (ACT) of Health Equity and Access Unit (HEAU) has been working behind the scenes to deliver its inaugural multicultural symposium – A Culture of Care 2021.
Working collaboratively with our partners (Brisbane South PHN, Refugee Health Network Queensland, World Wellness Group, QPASTT and Multicultural Youth Queensland) we have engaged a unique line-up of speakers for the Symposium. More information on the Symposium’s program and speakers can be viewed here.
Metro South Hospital and Health Service has the largest Culturally and Linguistically Diverse (CALD) population of all HHS in Queensland, and as such the biggest responsibility to effectively and appropriately address issues impacting CALD communities.
The Symposium is envisaged to identify, highlight, define and showcase successful initiatives and programs in the multicultural health space. It also aims to foster networking and collaboration opportunities for our staff.
Over two days delegates will hear from industry leaders, peers and community members on the topics of:
  • Community engagement 
  • Cross-cultural communication
  • Health literacy
  • Organisational cultural capability
  • The use of technology in language support
  • Trauma informed care
  • Working with interpreters
  • Lessons from COVID
  • Health as a Human Right
  • Health and Inclusion for Young People.
ACT of HEAU extends a friendly invitation to you and your colleagues to join us for this unique opportunity to  further our personal and organisational knowledge in multicultural health space.
Refugee Week 20-26 June 2021

Be sure to put the dates in your calendar and start thinking about how you might get involved! This year Refugee Week will be held from Sunday June 20 - Saturday June 26.

Every year the Refugee Council of Australia (RCoA) have a theme to raise awareness and provide a focal point for RCoA events across Australia. This year's theme is Unity.

RCoA recently expressed the following:
The volatility of life in recent times has shown us unequivocally that we need to work together often merely to survive, let alone to thrive and progress. In 2021, we are calling on you to help build a more cohesive community during Refugee Week. Whether hosting a local meal, a community event or attending an online event to hear from people all over the world, join us in a celebration of the spirit of unity as we recover from the isolation we have all endured in 2020. You can read more about our themes past and present here.

Let's look forward to celebrating unity!

Multicultural Connect Line

The World Wellness Group has been delivering psychosocial mental health services to people from Queensland multicultural communities through the Culture in Mind program for the past seven years.  This new helpline was set up in response to the challenges the COVID-19 pandemic has created for people in Queensland from multicultural backgrounds. 


Friends for Good 

  • Friends For Good is a non for profit working to end loneliness in our community. 
  • They offer a FREE, 7 day per week (2pm-8pm) phone support service for anyone experiencing loneliness. 
  • If an interpreter is needed, please use TIS131 450
  • An online chat service is also available Tue, Wed and Thursday.


Ageism refers to the stereotypes (how we think), prejudice (how we feel) and discrimination (how we act) directed towards people on the basis of their age. It can be institutional, interpersonal or self-directed.  Institutional ageism refers to the laws, rules, social norms, policies and practices of institutions that unfairly restrict opportunities and systematically disadvantage individuals because of their age. Interpersonal ageism arises in interactions between two or more individuals, while self-directed ageism occurs when ageism is internalised and turned against oneself.
On March 18th the World Health Organization launched its Global Campaign to Combat Ageism. This ground breaking report summarises the best evidence on the nature and scope of ageism, its causes and effects, and what strategies prevent and counter it, including specific recommendations for governments, the private sector, and civil society.
Click here to download the WHO report, review toolkits and other resources from Old School, a clearinghouse of free and carefully vetted resources to educate people about ageism and help dismantle it.
Diversity Training Series

The Centre for Cultural Diversity in Ageing has launched eight new webinars for 2021. The Diversity Training Series was designed in response to a diversity training provider survey conducted in 2020 by the Centre. The webinars cover a range of topics of interest to staff and leaders in aged care services. These free webinars will be facilitated by diversity experts from across Australia. 

Using Translations to Connect with Culturally Diverse Audiences in Aged Care
11th May 
Applying a Diversity Lens to Dementia Care
1st June
Cross Cultural Communication
17th June
Creating Inclusive Organisations
14th July
Linking Inclusive Practice to Aged Care Quality Standards
4th August
Applying a Diversity Lens to Consumer Centered Care
15th September 

Find more details here >
Culturally responsive practice when working with older people in health and aged care settings

The Migrant and Refugee Health Partnership’s online course: Culturally responsive practice when working with older people in health and aged care settings, supports health care professionals to work effectively and sensitively with Australia’s ageing migrant and refugee population.

About the course:
  • Free online course for interested health care professionals.
  • Covers a variety of health care settings and scenarios.
  • Created in collaboration with migrant and refugee communities, health care professionals, and leading health researchers from Monash University.
  • Takes up to 5 hours to complete.
  • Includes interactive content, animations, quizzes and reflective tasks, and resources for further reading.

Statewide Palliative Care Sector Education Webinar: What Matters Most, Advance Care Planning and Discussion Starters

Please find below a link to a recording of the Statewide Palliative Care Sector Education Webinar: What Matters Most, Advance Care Planning and Discussion Starters on 17 February 2021. Please also find links to other resources shared in the webinar.   PCQ is hosting more education webinars in the future:
  1. May 12: Palliative Care Sector Education -  Palliative Care for Aboriginal and Torres Strait Islander People. Register here.
If you are not a PCQ member and are interested to find out more, please visit the website here.
COVID-19 - Translations

The Department of Health has developed and translated a number of communication resources for multicultural communities with information on the national COVID -19 vaccines rollout. 

           Link to all resources

An editorial by Adjunct Professor John Skerritt, from the Therapeutic Goods Administration (TGA), explaining the TGA process for assessing and approving COVID-19 vaccines and ensuring COVID-19 vaccines are safe and effective for the public - Translated versions available here.

Additional resources are currently being translated including animated explainer videos, an editorial and factsheet. A video development guide has also been created to support community leaders and members to film their own videos and distribute to their communities through their own channels. 

Other COVID 19 Resources

The Department of Health has also developed a stakeholder toolkit as part of its COVID-19 Mental Health awareness campaign for culturally and linguistically diverse communities. 

The toolkit contains a selection of downloadable translated resources and direct links to information on taking care of mental health and wellbeing such as social media tiles, factsheets, posters, and many more. 

To view the toolkit click here
Upcoming Events

Diverse Connection - Women's High Tea

Diverse Connections is hosting a networking event of diverse backgrounds dedicated to Domestic and Family Violence Awareness Month to share resources, opportunities and support for socio-economic empowerment. The event will provide support to women in business and community leadership as well opportunities for domestic violence survivors and advocates to connect and engage in a very safe environment . We few women have put up our hands to be guest speakers and share stories which for many it’s their first time talking about their experience. 
Diverse Connections is an aspiring consulting providing cross -cultural leadership, information and support to organisations and underrepresented communities with advocacy at its heart. Our service includes cultural awareness and training, mentoring, specialist multicultural support (complex cases), networking, public speaking.

As this is a women only event, you can still join us in our community spirit and be part of the event by sharing the information, sponsoring or in kind support . Tickets available on Eventbrite and please don’t hesitate to contact us should you require more information on 0431628568.

Rose Karlo
Founder - Diverse Connections 
Follow us @ Diverse Connections on Facebook, Instagram and YouTube 

Free Mental Health First Aid Training session (certified) at Diversicare Training Room in West End
Date: Friday 28/05/21 and Monday 31/05/21
Time: from 9 am to 4:30pm
Venue: Diversicare Training room located at 49-51 Thomas Street, West End.
Participants will need to attend both days
If you would like to register, please send  an email to Claudia at ECCQ (  with the participants full name, residence suburb, email, phone number and dietary requirements (lunch will be included).
Subscribe to the quarterly PICAC Connections newsletter here 
Forward Forward

Diversicare is a division of the Ethnic Communities Council of Queensland Limited.  The Ethic Communities Council of Queensland Limited is funded by the Australian Government.

Copyright © 2021 Diversicare, All rights reserved.

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