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Monday 5 September 2022

Welcome to the Gambling Commission’s fortnightly newsletter. 
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New remote Customer Interaction requirements and guidance update

Remote gambling operators are advised to read the update on the introduction of new remote Customer Interaction requirements and guidance.

In April this year, the Commission published a set of new requirements, Social Responsibility Code Provision 3.4.3, which ensured that remote gambling operators had to do more to identify customers at risk of harm.

The bulk of the requirements will come into force on 12 September, but there have been some changes for a limited number of the requirements.

Find out more about what remote operators need to know by reading the Customer Interaction requirements and guidance update

Online gambling business Spreadex Limited to pay £1.36 million 

Gambling business Spreadex Limited is to pay £1.36 million after a Commission investigation revealed social responsibility and anti-money laundering failures.

The operator – which runs – will pay the money to socially responsible causes as part of a settlement with the Commission.


Read more about the Spreadex enforcement action

Commissioner reappointments

The Secretary of State has reappointed John Baillie and Catharine Seddon as Commissioners of the  Commission commencing 31 December 2022 until 10 April 2024.

Read more about the reappointments

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Gambling Commission · Victoria Square House · Victoria Square · Birmingham, West Midlands B2 4BP · United Kingdom