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Monday 25 July 2022

Welcome to the Gambling Commission’s fortnightly newsletter. 
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Advice for licensees on improving complaints handling

The Gambling Commission has published tips on how to handle complaints, to remind licensees of existing rules and guidance.

This follows a review of complaints policies that found a number of areas for improvements.

Read more about complaints handling

Legal update on right to appeal on the fourth National Lottery licence

On 29 June, the High Court lifted an automatic suspension that prevented the Gambling Commission from formally awarding the fourth National Lottery licence to Allwyn Entertainment UK.

Two parties – Camelot and IGT – subsequently asked the Court of Appeal for permission to appeal this decision.

Read more about the fourth National Lottery licence legal update

Office of Financial Sanctions Implementation red alert

The Gambling Commission would like to draw licensees’ attention to the ‘red alert’ on financial sanctions evasion typologies by Russian elites and enablers.

The purpose of the alert is to provide information from law enforcement and the legal and financial services sectors on common techniques designated persons, and their United Kingdom (UK) enablers, are suspected to be using to evade financial sanctions.

Read more about the red alert

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Gambling Commission · Victoria Square House · Victoria Square · Birmingham, West Midlands B2 4BP · United Kingdom