How can you train a new person to perform tasks that are not documented, and that everyone is doing differently? Then the new hire does it the way “so-and-so who trained me” teaches them to do it, regardless of if that is the most effective way to do things, or even the way that the management team would like it to be done.
At AJC, we have a lot of experience helping companies sort through Tribal Knowledge. It is hard to grow when your basic operating processes are not standardized and documented. Further, if you want to improve your processes, how can you measure improvement when there is no baseline for comparison?
Are you at risk for Tribal Knowledge?
If so, get an accountability partner, and start mapping your processes. Here are some things AJC has been doing to help companies standardize, document, and align their processes, where before they relied heavily on Tribal Knolwedge:
- Use MS Whiteboard for virtual mapping sessions to get teams aligned to their Current State processes,
- Incorporating “Quick Wins” to improve processes while documenting them
- Listing more complex and systems-related issues to gather improvement opportunities for medium and long-term process improvement that will help companies continue to grow
This case study illustrates on Process Improvement and Systems Selection with Power Systems West describes how AJC works with your team on Process Improvement.