Does your firm need help with intake and client retention?
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Retention Requires More Than Just A Response...

We are VERY excited to announce a new service in the legal marketplace.  The industry leader in intake consulting (Maximum Intake Consulting) and software (Captorra), have come together to create an intake and lead conversion call center that is very unique.  

We understand the importance of intake and conversion in today's market. Through our combined years of experience, expertise in all areas of intake and unrivaled technology, ICE (Intake Conversion Experts) provides a service that injury focused law firms have been demanding. Specifically, ICE offers the following:

  • Primary Incoming Intake Calls
  • Overflow Incoming Intake Calls
  • After-Hours Incoming Intake Calls
  • Web Form Submission Response
  • Chat Follow Up
  • Follow Up on Stale Leads
  • Client Retention

Through our intense training program, our intake specialists learn the necessary sales and customer service techniques required to put your law firm in the best position to retain.  To get an idea of how passionate we are about intake, here are a couple of quotes from our founders:

Gary Falkowitz — Chief Executive Officer
“As an attorney who has managed the Intake Department for a national law firm and has consulted with some of the biggest spenders in the industry, I have a deep appreciation for what is required to ensure success at the intake level. Making the phone ring is only half the battle. Under the current landscape, success at intake requires immediacy, accountability and reassurance. At ICE, we focus on putting our law firm clients in the best position to retain clients so that they can focus on attaining justice.”
Chris O’Brien — Chief Strategy Officer
“Intake is not easy.  And it's not for everyone. It requires attention to detail, persistence, proper reporting and superior management.  At ICE, we understand the important role that intake plays in sustaining success for law firms. We also understand that all firms are not in a position to place the necessary attention on intake and lead conversion.  That is why we created ICE - To help you sign more cases. Period.” 
To find out more about ICE please click HERE.  To contact us directly, please call (855) WITH-ICE or email us at
Copyright © 2016 Intake Conversion Experts, All rights reserved.

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