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North Wales Regional Engagement Team Newsletter


# 34 (October 2022)

Dear <<First Name>>,

Welcome to the newsletter from the North Wales Regional Engagement Team (RET)

As EU funded projects start coming to an end from now to December 2023, this newsletter gives the opportunity to show case some of the valuable work of the projects that have benefited from EU funding across the region; demonstrating the importance they are to the growth of North Wales and making a more prosperous innovative & productive economy that is SMART > RESILIENT > CONNECTED following the themes in the North Wales Growth Vision.

Focusing on retaining young people, increasing employment levels and skills to achieve inclusive growth

In this edition you will find real life case studies from various operations across North Wales. The stories reflect the excellent work being delivered across the region and the impact of this work on people’s lives.  

Leadership Development Programme for Wockhardt   

Wockhardt is one of the largest generic pharmaceutical companies in the UK and employ over 500 people at its 612,000 square feet high-tech manufacturing facility at Wrexham.
The site is responsible for the “Fill and Finish” stage of the vaccine process, which means putting the Oxford/Astra Zeneca vaccine in vials using a high- speed production line, inspecting the product and packaging it for dispatch.

Wockhardt were looking for a transformational and continuing leadership development programme which focused on leadership, behavioural change and business growth.

People are the mainstay of Wockhardt’s organisation and aim to offer an enriching environment for professional and personal growth for every employee, with an open, participative culture that permeates each level of the company. Investing in their people means that they can always be confident that the needs of their customers are met. 

Traditionally there was an internal culture of training within the organisation, however many managers on leadership programmes had little exposure to other businesses management techniques, business networks and best practices.

The Solution

James Fletcher, Learning and Development Manager at Wockhardt chose the 20Twenty Business Growth programmes to help develop their talent pool of managers. Staff were nominated for either the Chartered Management Institute (CMI) level 4 or CMI level 7 programmes based on their potential and operating level.

Delivered in Wrexham, 20Twenty is an accredited programme, delivered outside the organisation, enabling  staff to gain a different perspective on leadership, business and growth ideas. 20Twenty has an established track record for delivering high quality leadership and management skills in Wales. 

The programme covers leadership and management styles,  provides delegates with the knowledge to develop high performing teams, identify growth opportunities and improve efficiencies. Delegates also learn how to utilise key leadership skills such as mental resilience, marketing strategies, managing finance and managing change and conflict. 

The investment has led  to  the  sign  up  of  key  leaders  to  the  20Twenty Business Growth Programme offered by Bangor University (in collaboration with Cardiff Metropolitan University), to equip senior and middle managers within the organisation with the skills and techniques to be able to take the business to the next level.  

The Flagship 20Twenty (level 7) programme includes a mixture of Masterclasses, whilst creating an environment where ideas could be shared. Staff also had access to executive coaching on a 1-2-1 basis to support their professional goals, and training on emotional intelligence and resilience to protect well- being as they took on new leadership or managerial challenges.  

The Fast-Track (level 4) programme focuses on vision and strategy, before focusing on the competencies and capabilities that leaders and managers need to think creatively, take good decisions, and improve their performance. An overall theme throughout the programme is to help delegates develop their mind-set to cope with challenges and change, and to develop mental toughness.

Wockhardt’s objective for the 20Twenty leadership development programme was to enable their leaders of the future to engage with the inherent and future change of the organisation and to provide staff with a toolbox of skills to be able to lead, motivate and develop their own leadership teams to support and drive the growth of the business. 


James  Fletcher,  Learning and Development Manager at Wockhardt explained

“Talent Development is a keypart of our Learning & Development  Strategy here at Wockhardt. We want to make sure that our very best people see Wockhardt as a place where they can grow their careers and that in turn will breed motivation and loyalty.  Due to our commitment to the Government in the Vaccine, we needed to make sure that we were sending a strong message to our talent pools that we wanted to invest in them and develop their leadership skills and teams. The CMI-accredited 20Twenty Programmes have enabled us to do that, and already two of our key leaders have completed the programme, with another six due to complete soon."

John Hancock, Production Supervisor at Wockhardt said

“I was selected to complete the programme in  August  2020.  At  the  time  my  role  as  Production Supervisor  had  encompassed  a  wider  scope  of responsibility and personnel. I was therefore keen to immerse myself into the programme to benefit fully from the learning."  

Shashank  Kamble,  OTC  &  Customer  Service Manager said

“In  my  new  role  as  Customer  Service Manager, heading a team of three people was a new challenge for me as I haven’t handled big teams before. The course gave me tools to understand about myself, my management style and how to adapt my style as per  the  situation.  Different  models  help  me  to understand what motivates people and money may not be the sole motivator for people. This will help me while looking at new customers to understand their finance position and decide on acceptance criteria.  Overall, a really useful programme to develop my leadership skills to manage a team".




James Fletcher, Learning and Development Manager at Wockhardt said

"I would highly recommend the programmes and they will continue to be a major route to developing our leaders of the future”.


 Upskilling to further my career

I started in the NHS back in November 2003 in the HR department recruiting doctors for the Wrexham Maelor Hospital. During that time, I have undertaken NVQ qualifications to learn more skills and to be able to further my career, as they are highly regarded qualifications and are listed as essential on each of the job specifications when a job vacancy becomes available. From 2003 I have continuously developed my skills and knowledge and was promoted within HR and was then successful when applying for my current role where I maintain a doctors’ database for all North Wales and give training & provide support to junior doctors.  This role needed NVQ qualifications or degree level qualifications, as part of the role requirements.

As a result of my gaining my NVQ level 3 in Business and Administration, I was able to apply for this role that I currently hold, as it required this level of qualification. My current role is an achievement for myself, as it means I work with academics of all levels within my organisation.  I have great job satisfaction from the role, including how I can interact with the junior doctors, providing help and advice in order to support them as they progress with their role and career.

As a result of the requirements of my role, I have continued to develop and learn, gained experience and confidence.  I can now confidently deliver my presentation as part of the bi-annual Junior Doctors’ Induction, where there are representatives from across the trust and specific hospitals and the departments.  I am able to comfortably interact with the junior doctors and senior members of the hospital who are present for these events.  The evidence from my role has fitted in very well for my diploma and I have been delighted when discussing the units that I have the required competencies and knowledge to effectively meet the requirements.

’As a result of me being able to access the funding, I am extremely grateful for being able to complete the qualification, as without the funding, I could not have done so. I am really grateful for all the support that comes with the qualification also e.g. college resources and direct support from my assessor who has been available throughout the time I have been on programme to offer her support.’

Whilst completing my qualification – the Covid pandemic happened. This undoubtedly impacted my ability to work on my NVQ qualification, as not only did I have extra work to do within my role in the NHS but I was unable to meet with my NVQ assessor due to the Covid restrictions in place so we had to revert to Microsoft Teams/Emails for any communication.  This is a preferred communication method with my colleagues, as we are based across Wales and we used this for qualification assessments but I would have preferred to have been able to meet face to face with Sheila to discuss and clarify any queries more easily.  I am pleased that we are now able to meet up again to conclude the remaining aspects. 

I also found that due to my increased NHS workload I was only able to complete my NVQ work in the evening or at a weekend which I was happy to do, as this qualification is important to me and I am finding it really interesting and I enjoy doing it.

Assessor perspective

It has been a pleasure working with Jen, getting to know her and what she does as part of her job role.  Her being able to access funding to complete this qualification will provide Jen with the evidence which confirms her current competencies, her ability to continually develop with her role and demonstrate to her employer that she values and enjoys her job role and working for the NHS.

Don’t miss out!
Last chance for fully funded Skills for Employers and Employees (SEE)* Courses!

There are still spaces left on the fully funded SEE* courses for companies in North Wales (*subject to eligibility).
Please see the attachment for all short courses running and contact Cambria for Business for more information

Telephone 0300 30 30 006 or email


PRIME Cymru project gives new lease of life 

There are many possible barriers to employment, and charity PRIME Cymru offers one-to-one, bespoke support for anyone needing help to secure work.
Founded by His Majesty King Charles III in 2001, the charity offers practical support such as CV writing, interview preparation and job searching, as well as encouragement and guidance towards clients’ next direction.

CJ, from Gwynedd, had to start from scratch after facing bankruptcy in his insurance assessor business.
A talented wood carver, CJ first learned to carve with his father at a young age, and now carves ornate pictures including pets, people, nature and dragons! But his real passion lies in creating bespoke guitar designs. Although he has built guitars for 15 years, it was only during lockdown that he realised his hobby had the potential to become a business.

CJ said:

“It’s been really helpful having someone to kick ideas around with. PRIME Cymru has also helped me secure a grant for marketing and tools, which has helped me get up and running.”

The freedom of running a business is perfect for CJ, as he suffers with acute back pain. Being his own boss gives him the freedom to take time to rest when needed.

Many clients have low self-esteem and need some motivation to try something new.
CD from Denbighshire rarely left the house, but Development Officer, Caroline Allen, took the time to get to know her and identify her strengths, which really boosted her confidence.

CD said:

“Caroline recommended that I join an arts and crafts club. This encouraged me to leave isolation, get out of the house and try something new! Now I’m thinking about starting my own business, selling my crafts.”

After a difficult few years, RT from Conwy was hoping to take her career in a different direction, with her eye on completing a Complementary Therapy Diploma. But her goal felt unachievable as funding was hard to find.

RT said:

“I’d exhausted all avenues, but then somebody told me to try PRIME Cymru.”

RT was put in touch with Caroline, who helped her to secure funding. She said:

“I wouldn’t be where I am if it wasn’t for Caroline – she's been absolutely amazing. She was friendly and approachable, with so many great ideas and she instilled so much confidence in me”.

RT now hopes to open her own therapeutic retreat in the future.

PRIME Cymru’s Active Inclusion project has transformed people’s lives in North Wales. They can now see a brighter future ahead, following career paths that they never felt were possible.

If you’d like to access PRIME Cymru’s support, please contact them on 01550 721813 or email You can find out more at

Canolfan Fusnes Conwy Business Centre
Cyffordd Llandudno
LL31 9XX

01492 574 588  
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