View this email in your browser

An update from our CEO

At Avivo, we want to do our best to support you in preparing for COVID in our community. 

With the recent introduction of Omicron in Western Australia, along with the imminent opening of our borders to the rest of the country and indeed, the world, we need to be ready to live with this virus. 

We’ve put together this newsletter which we’re sure you’ll find useful. Please read through, take the advice, and begin to make any preparations you can. 

If you’re unsure of anything, please speak to your Coordinator.

We’re here to support you.

WA border opening

As you would have heard, the Western Australia Government has delayed opening of the border as part of its updated safe transition plan.    

The delay gives us all a little more time to prepare, but over the weeks and months ahead, we will have more COVID in our communities. The number of cases in Perth in the last two weeks is concerning and requires us all to be vigilant to minimise the spread of infection. We can do this by regularly washing our hands well, social distancing, and wearing masks.

WA's updated safe transition plan
Being prepared
Washing our hands regularly can help stop the spread of COVID.

It is time for all of us to develop a plan for how we want to be supported if we are exposed to COVID, get sick or our usual support people are unwell. Over the coming weeks, we will be contacting you to talk about your plans and how we will provide support and care as different circumstances arise. 

Prepare a COVID-Ready Kit, including: 

  • face masks, hand sanitiser and gloves; 

  • a thermometer; 

  • pain relief; 

  • your regular medications; 

  • a plan for who can look after people in your care, pets, and other responsibilities if you are unwell or must go to hospital; 

  • a plan for how you'll get food and essentials for two weeks such as frozen meals, long-life milk, supplies, and food for your pets; 

  • phone numbers of people you can call if you need help; 

  • stay-at-home activities to keep you entertained; and 

  • a COVID Care Plan in case you get COVID-19. You can give it to your health worker or doctor if you need to go to hospital. 

Our workforce 

When COVID is in the community, it will have a big impact on the available workforce, including support workers and carers due to illness and requirements to home isolate. We will do everything we can to ensure customers receive the critical and essential supports they need.  At times we may have to prioritise services and we appreciate your patience and flexibility. 


One of the main reasons for the delay in opening the border is to increase the number of people who have received their third vaccination (or ‘booster’). If you are not vaccinated or need the third dose, please let us know and we may be able to help you with arrangements.
All Avivo employees and contractors have been double vaccinated and will receive their third dose as it becomes available to them. This is an amazing commitment on everyone’s part to protect customers and each other from a potentially severe illness. 
It is helpful if you can let us know your vaccination status. This is your decision of course, but knowing whether you are vaccinated or not and how many doses you have had helps us to keep you and your team safe. The government has also asked for customer vaccination numbers. We do not supply names or any identity details.
We are fortunate that we can go out and can enjoy the community. To keep people safe, the WA Government requires us all to show evidence of vaccination when entering community places, either a paper or digital certificate. If you enter an Avivo office, you need to be vaccinated and will need to show your vaccination certificate.

Roll Up for WA
ServiceWA app

The Government has launched the ServiceWA app – a secure mobile app to show proof of vaccination. 

The registration and setup process is complex, takes around 30 minutes, and requires two to three forms of identification (for example passport, driver’s licence, birth certificate etc.) during the registration. 

If you require help to set up this app, local libraries are offering a free service to assist. Contact your local library to find out the session times as each library is different, and make sure you take along all the required identification documentation.   

In the meantime, you can show a paper or digital copy of your vaccination certificate for entry to businesses and venues. 

For more information: 

If you do not want to use the ServiceWA app, you can get a hardcopy proof of vaccination, by calling Services Australia on 1800 653 809. Keep your hard copy safe and if you have a mobile phone with a camera, take a photo to take out and about with you. 

Please make sure you continue to sign in wherever you go. We're learning it's so important in the tracing of contacts when there's a confirmed COVID case.

Protective equipment

We have secured more masks, gowns, gloves, and other protective equipment to keep people safe if they are supporting or caring for someone with COVID. All our Community Services staff are trained in how to fit masks properly and use protective equipment correctly. 

Where to buy masks

At this stage, Avivo requires Polymerase Chain Reaction (PCR) tests to inform our decisions. Rapid Antigen Tests (RATs) are not readily available and are less reliable.  

If you have any symptoms or have been to an exposure site, you must get a PCR test and home isolate as directed by the Health Department. Please contact us if this happens to you or your family, or you need support to get a PCR test. 

Concession card holders can access 10 free RAT tests over the next three months for your own use. The concession cards include pensioner, commonwealth seniors' health care, DVA, health care, and low-income cards. 

If you are unable to access RATs, speak to your coordinator to discuss other possible options through your funding. 

Keeping you informed through our website 

With this pandemic, the situation changes very quickly. Our website will have updated information about the situation, government rules, and Avivo changes. We will also be sharing resources that may be helpful to people in different situations. 

Customer COVID-19 information

We will send an email or give you a call if something critical occurs. 

Stay safe.  

Copyright © 2022 Avivo, All rights reserved.

Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.