A message from the
Massachusetts Department of
Elementary and Secondary Education

November 15, 2021
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Special Edition for High Schools

News from DESE Student Assessment Services

For High Schools

Reminders for Computer-Based Testing (CBT) for the Next-Generation MCAS Retests
High schools across the Commonwealth have successfully begun testing for the MCAS retests. Schools are encouraged to review the following resources prior to the ELA retests this week.  

a. Technology Set-Up and Troubleshooting
Technology Coordinators are reminded to review the TestNav System Requirements to confirm that students’ devices are running the correct operating system level and ready for testing, Network Requirements and Guidelines, and, if applicable, the ProctorCache System Requirements prior to testing. 

Technology Coordinators should also review Pearson’s “allowlist” to prevent TestNav error codes. If students experience error codes during testing, Technology Coordinators can refer to this link for a description of error codes and troubleshooting steps.

b. Printing Student Testing Tickets
Student testing tickets can be found in the Resources dropdown menu on the Students in Sessions page in PearsonAccess Next (PAN). Please find detailed instructions on accessing tickets in the PAN User Guide. Schools can also follow these instructions to access proctor testing tickets for human read aloud and human signer sessions.

c. Assigning Student Tests
Schools should use the instructions in the PAN User Guide to assign or unassign tests to a student.  

d. Resolving Incorrect Accommodations
If a student has been assigned an incorrect accommodation, schools should follow the instructions that begin on page 61 of the Principal’s Administration Manual. The “Resolving Incorrect Accommodations During Testing” training module is also available on the MCAS Resource Center. For answers to other questions on accessibility and accommodations, please refer to the Accessibility and Accommodations Manual.
MCAS Service Center
for logistical support, including tech support for PearsonAccess Next and TestNav

Phone: 800-737-5103
Student Assessment Services
for policy questions, including student participation

Phone: 781-338-3625
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